We can provide a number of different services to clients to assist them in getting value from their JDEdwards OneWorld installation.  Our focus is the technical design and configuration of JDEdwards OneWorld.

Admittedly with Xe and the more recent versions of JDEdwards the general support of the system is getting easier, but this is at the expense of the technical staff not gaining the underlying knowledge of how the system is structured.  This leads to delays in the resolution of issues that can cost your business a lot of time and money.  We have worked with JDEdwards since B731 and through the difficulties we experienced with the early versions of the product we have gained an extremely detailed knowledge of the underlying structure of JDEdwards that enables us to resolve issues quickly.

Project Support

We are very experienced in project support and understand the requirements of change control and technical support to successfully implement OneWorld.  We can either work with existing staff or provide the entire solution from selection and purchase of hardware through to the commissioning of the live system.  We specialize in bringing predictability and stability to you installation (if only we could be the first technical support on every site), technical issues will no longer exist and you can get on with your project.

Installation/Upgrade

We can provide installation or upgrade skills for your site.  Our support encompasses all the components that make up a JDEdwards OneWorld installation, operating system (OS400, AIX, Solaris, HPUX, Microsoft), database management system (Oracle, DB400, SQLServer) and OneWorld.  We are also experienced with Windows Terminal Server, Citrix, web servers, and network management.  This gives us the ability to see the whole picture and address the installation as an entire system and not only the discrete components.

Problem Analysis/Resolution

For sites that are already live as well as those in a project phase we can assist your own staff or contractors/consultants in the analysis of any issue.

Technical Reviews

We have done a number of technical reviews for clients.  This involves spending time going through the entire configuration of the hardware and software in your environment.  This is usually followed with a report identifying any issues that may be apparent and advising on areas in which you may be able to improve your installation reliability or performance.

Tool Development

We have developed some tools that can assist in the management of OneWorld.  The most developed tool is JDEStatus that allows you to monitor the job queues in OneWorld without the necessity to buy a very expensive network management tool.  Other tools have been developed to help with administration, bulk updates and read-only tools for helpdesk staff, these tend to be site specific.